ADS, Inc. closed their headquarters after the area received nearly a foot of snow—all while still balancing customer needs.
Virginia Beach experienced a rare blizzard this week with anywhere from eight inches to a foot of snow dumped on the city. Hundreds are still without power, and residents are trying to dig out as winds of 35 mph shift the snow.
ADS made the decision to suspend operations at the headquarters location, just six miles from the oceanfront, advising those with remote capability to stay on top of essential responsibilities and customer communications.
ADS' Vice President of Human Resources Jen Edwards was even interviewed by the Associated Press about this decision to put employee safety first while balancing customer needs.
This is a once-in-a-lifetime event. It really doesn't happen that often,” she said.
Edwards explained she “got to play Santa Claus” after the company made the rare decision to close for the day.
For those customers who couldn't get a hold of their ADS rep during the blizzard, the company recently launched an Order Lookup system to answer order questions anytime—day or night.
You need two pieces of information to retrieve your order status and tracking information: the order email address and a reference number.
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We are also committed to hiring and training ADS team members from within the military community. More than one third of ADS employees are veterans or members of military families, which is why we have been awarded the distinction of Military Friendly Employer.