Need help with End of Year (EOY) Purchasing?
Our customer service team has you covered. Our dedicated team is ready 24/7 to answer your questions surrounding end of year funding and the fastest way to get it through before upcoming fiscal year deadlines.
- Ship dates and tracking information.
- Order modifications or updates.
- Order or line cancellations.
- Returns and exchanges.
- Incorrect item(s) received.
- Damaged items or warranty help.
- Discrepancies or missing items.
- Packaging or shipping issues.
We strive to make working with us the easiest thing you do all day.
24/7 Answering Service
Throughout the end of fiscal year 2017, ADS’ customer service team will be available 24/7.
All customers have access to their rep during business hours, or an emergency line at 866.845.3012 any other time. We are here when you need us.
24-Hour response time
Emails, phone calls, and texts will be returned within one business day.
We commit with confidence
We will only commit when we are 100% confident we can follow through. This means, we'll provide a quote only if we know we can meet your time constraints.
On-time, on-target delivery
We commit to meeting or exceeding our customers’ delivery requirements.
20th Anniversary Video Series
Did you know we’re celebrating 20 years of legendary customer service?
ADS, Inc. takes you back in time to 1997—the year our roots began. For 20 years, ADS' customer service team has worked diligently to be there for our customers when they need us most. For end users, there is nothing more frustrating than relying on wrong or antiquated equipment during times of mission critical operations. As we reminisce how we got our start, it's important to pay tribute to the customers who became the building blocks of our success. In this video series, we tell the story of a young E3 Marine growing in tandem with ADS over the course of twenty years. Follow along as we address his concerns and solve his problems in varying capacities along the way.